Ranked in the Top 3% Globally: Koko Global Hospitality Earns ‘AAA’ Employee Engagement Distinction in 2024 Motivation Cloud Survey

Unveiling an Innovative HR Handbook, Highlighting Employee Development as the Key to Hospitality Success

Bangkok, Thailand – Koko Global Hospitality (KGH), a hotel management company founded in Thailand by a Japanese entrepreneur, has been ranked among the top 3% of over 10,000 companies worldwide in the 2024 Motivation Cloud Employee Engagement Survey, earning an ‘AAA’ rating. This recognition underscores KGH’s commitment to its workforce and has led to the release of the KGH HR Handbook, a 60-page innovative guide compiling best practices for talent development—an essential component of success in the hospitality industry.

As a leader in the Centralized Operations, a business model gaining traction globally in real estate and hospitality, KGH has successfully enhanced hotel management efficiency across Thailand since 2016, expanding its portfolio to 22 operating properties. This success is grounded in its Japanese-inspired strengths, including the philosophy of Kaizen (continuous improvement), disciplined systematization, meticulous attention to detail, and the integration of cutting-edge innovation in all facets of operations, including human resources (HR) management.

“In the hospitality industry, people are everything,” says Rei Matsuda, Founder & CEO of KGH. “Employee engagement and a robust HR system are the lifeblood of our business. The KGH HR Handbook was created following our AAA score in the 2024 Motivation Cloud Employee Engagement Survey, to share strategies for attracting, retaining, and developing talent effectively. This handbook represents years of effort and embodies our mission to ‘Spread Wow and Kaizen to the Globe.’ We hope it will inspire other organizations to embrace consistent, people-first practices.”

The hospitality industry has faced significant talent shortages in recent years, with many companies forced to downsize, cut training budgets, and witness skilled professionals leaving for other industries. To address this challenge, KGH’s HR Handbook provides practical solutions focused on employee engagement and career development. Initiatives such as the ‘Dojo’ training program have successfully prepared staff for leadership roles, with notable examples of frontline employees advancing to managerial positions within just six years.

The handbook also emphasizes multiple evaluation frameworks—such as KPI-based surveys, 360-degree feedback, and insights from the Motivation Cloud platform—to gain comprehensive performance insights at both individual and organizational levels. In addition, KGH offers well-defined benefits and attractive compensation, with salaries for staff at its three-star hotels matching those of five-star establishments.

“The high engagement scores we’ve achieved at KGH result from a combination of people-centric initiatives and innovative tools. Communication was a key area of improvement identified by the Motivation Cloud survey. We listened, acted, and have seen remarkable results.” Matsuda emphasized.

The development of the KGH HR Handbook involved six months of collaboration between the HR team and employees, demonstrating the company’s commitment to fostering talent and inspiring new leaders in the hospitality industry.

Check KGH HR Handbook : Here  

KGH Website – Career Page: https://www.kokoglobalhospitality.com/careers/

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About Koko Global Hospitality 

Koko Global Hospitality (KGH) is a professional hotel operating firm from Japan, established in 2015. The company provides high-quality service across all aspects of hotel management with its Centralized Operation model. Currently, it manages over 20 mid-sized hotels in Thailand and one in Japan, under its original brands such as ‘Kokotel,’ ‘hotel owners’ brands,’ and its latest brand ‘VIVTEL,’ a premium lifestyle brand for couples. The company aims to expand its portfolio to 100 hotels by 2026. For more information, visit https://www.kokoglobalhospitality.com/th/