Job Qualifications
Leadership
- Skill to lead team members to train and encourage
Decision Making
- Skill to make a right decision to realize KGI/KPI
Cost/Budget control
- Skill to properly manage important cost items of a property
Job Details
JOB HIGHLIGHTS:
Leader at the property with 5 key roles :
- Conduct “Perfect Operation” (Operator)
- Make Guest Happy (“Wow” Producer)
- Train&Engage Staff (Boss)
- Conduct Initiatives (Kaizen Generator)
- Solve emergency issues (Problem solver)
DUTIES & RESPONSIBILITIES:
Conduct (“Perfect Operation”)
- Working closely with the operation team in the HQ to maintaining and following service standard properly
- There is no case of ignoring SOPs at a property.
- Communication with HQ team is effective in timely manner.
- Inspection score and task completion % are more than xxx.
Make Guest Happy (“Wow” Producer)
- Leading and guiding all staff to let them make guests happy and have “Wow” during the stay
- Guest feedback score is more than xxx
- S/he learns from a negative review to quickly fix an issue.
Train&Engage Staff (Boss)
- Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
- Score for boss is more than xxx
- To nominate a “candidate” talent
Conduct Initiatives (Kaizen Generator)
- “Planning and conducting Kaizen initiatives both cost saving and revenue increasing with a good understanding of budget concepts (revenues, costs etc.)”
- S/he makes an inpact of revenue increase with Kaizen initiatives.
- S/he makes an inpact of cost saving with Kaizen initiatives.
Solve emergency issues (Problem solver)”
- Solvingng problems of emergency challenges and complains
- There are rare cases that the problem is escalated to PRM level.
- All complains are taken care and closed properly
OTHER REQUIREMENTS:
- Thai National Only, Male / Female Age: Not over 40 years old.
- At least 3 year experience.
- Education: Bachelor’s Degree
Welfare
- 2 Days Off / week
- เบี้ยเลี้ยงอาหาร
- ค่าโทรศัพท์
- ค่าบริการ (เซอร์วิจชาร์จ)
- RM Allowance (After pass probation)
- ประกันสังคม
- กองทุนสำรองเลี้ยงชีพ
- เบี้ยเลี้ยงทางการแพทย์
- Public Holiday/Annual Leave
Apply online
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