Job Qualifications
- Thai National Only, Male/Female with a few years of experience either in Front Office Operation or Food and Beverage Operations.
- Team work with high standard of work and attention to details.
- Good interpersonal ability, friendly, caring and dedicated individual.
- English communication skill with customer and team oriented.
- Polite and helpful manner when dealing with guest.
- Positive attitude, strong service mind and open-minded with energetics person.
- Being able to work on flexible hours/shift as necessary.
- Register guests and assigns room. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms assignment.
- Able to work in night shift (Sometimes)
- Uses proper telephone etiquette, mail and message handling procedures.
- Perform selling techniques to sell rooms, food and beverage and to promote other services of the hotel.
- Manage café set up and its service operation within the café including food and beverage.
- Thoroughly understand and adheres to proper credit, cashier, cash handling policies and
procedures. - Coordinates room status updates with housekeeping as well as kitchen operations.
- Reports any unusual occurrences or requests to Resident master or assistant master.
- Knows all safety, emergency procedures and accident prevention policies.
- Maintains the cleanliness and neatness of the front desk and café area.
- Adhere to grooming and appearance standards consistently.
- Understands and can communicate products and services available at the resort.
- Print and close the shift on PMS/ POS
- Responsible for achieving and exceeding the guest satisfaction and following the standard operating procedures.
Job Details
- Represents the hotel to the guest throughout all stages of the guest’s stay including Front Office
- Operation and Food & Beverage Services.
- Performs multi-duties including reservation, concierge, guest service agent, waiter/waitress and cashier.
- Be sales and service-minded and presents options/ alternatives to guests to offer assistance in
making choices and keep him/herself update at all time with regards to hotel information.
Welfare
- 2 Days Off/week
- ค่าบริการ (เซอร์วิจชาร์จ)
- Incentive
- Canteen 1 Meal/day
- ประกันสังคม
- Group Insurance
- กองทุนสำรองเลี้ยงชีพ
- Public Holiday
- Annual Leave
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