[Headquarter] Parent Resident Master / Area Manager

Finacial report

• Be able to understand P&L figure

Communication skill

• Be able to communicate with people such as Owner, Residen Master, HQ

Problem solving skill

• Be able to analyze, find solution

Hotel regulation

• Understand what is the hotel’s law and regulation

Traveling

• Be able to travel in differnt property/province

Revenue&Marcom

• Understand market situation and understand basic rate strategie

JOB HIGHLIGHTS

• Manage/Assist multi-properties’s performance and daily task. Be a laison between Owner-RM-HQ-owner

DUTIES & RESPONSIBILITIES

General Operation

• Ensure daily report is done properly
• Ensure daily inspection is conducted
• Ensure daily review is reviewed and issue fixed

Relationship

• Visit property at the based location once a week
• Visit property at different location once a month
• Conduct one on one with RM on weekly basis

Quality control&training

• Conduct QC once per quater/property at minimum
• Conduct “improvment action plan”according to QC result
• Ensure SOP applies and ensure training is conducted accordingly

Be a Representative

• Conduct Monthly meeting with Owner
• Be a main contact person for owner
• Be a main contact person between RM and Corporate office

Wow initiative

• Be able to come up with “WOW” idea for guest
• Be able to create “WOW” idea for staff
• Encourage RM to come up with new “Wow” idea.

Knowledge and Understanding

• Be able to undestand and assist RM in P&L, Budget or other accounting related
• Be able to understand and communicate to RM about KGH’s Mission and Core’s value
• Be able to understand and comminicate each new implementation from KGH to RM

• 2 days off per week
• Telephone Allowance
• Service Charge
• Social Security
• Medical Allowance
• Provident Fund
• Public Holiday
• Annual Leave