[Kokotel Bangkok Dheva Thonglor] Guest Service Agent

Team Working

• Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric

Communication

• English communication skill with customer and team oriented

Personality

• Polite and helpful manner when dealing with guest

Service

• Beyond guest expectation attitude

System

• PMS, POS

JOB HIGHLIGHTS

• Represents and deliver “WOW” to the guest throughout all stages of the guest’s stay including Front Office Operation and Food & Beverage Services

DUTIES & RESPONSIBILITIES

“WOW” Guest Relation

• Deliver “WOW” service to guest
• Always smile and offer help to guest without asking
• Always take care of guest comment/problem and pass information to ARM/RM when they can’t solve
• Able to obtain a review mentioned their name in positive way once per quarter

“WOW” Front Office Operation

• Follow SOP for daily, weekly, monthly operation.
• Complete FO checklist according to the shift
• Do a FO Operation (Check-in, Check-out, etc) according to the SOP
• Able to handle Hotel Documents and Cash Float correctly

“WOW” Food and Beverage Operation

• Follow FB Operation according to SOP.
• Understand all of the restaurant’s menus and able to explain them to the guest
• Able to receive an order and doing a beverage menu and serving according to the standard.
• Maintain a hygienic precedure according to the standard

“WOW” Brand Image

• Able to express brand image and value.
• Posses a knowledge of the brand and able to express it to the guest
• Maintain a brand grooming according to the standard
• Posses knowledge about the other branches of the brand that currenry open

“WOW” Communicator

• Able to communicate efficiently both internal and with guest
• Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English
• Understand guest message and convoy it correctly to the team or other departments
• Understand guest message and serve correctly

“WOW” Character

• Be a lovable person for guest and other staff
• Show a polite and helpful attitude toward guest.
• Show a symphaty and sincere toward each other staff
• Be punctual and honest

• 2 Days Off/week
• Service Charge
• Incentive
• Meal Allowance
• Social Security
• Medical Allowance
• Provident Fund
• Public Holiday
• Annual Leave